Residential Customer Move

The Portal Connector - CRM Form Manager
Please note that we need at least three working days to connect, disconnect or transfer your electricity service as long as the necessary equipment already exists. The sooner you tell us, the better.

If you are moving within Ontario and currently receive an Ontario Electricity Support Program credit on your electricity bill, you will need to reapply to receive credit at your new address. Find out how to reapply at or call 1-855-831-8151(toll free within Ontario).